Clinical Center News
September 2017

Hospital honored for outstanding emotional support to patients

Eleven members of the Intensive Care Unit holding the 2017 Excellence Award
NIH staff members who work in the Clinical Center Intensive Care Unit proudly display the award. Over several weeks, the trophy traveled to different sections and units in the hospital to allow staff to enjoy the honor and be photographed.

Seven staff gathered in the Radiology on the B2 level of the NIH Clinical Center
Seven staff gather in the Radiology on the B2 level of the NIH Clinical Center.

The National Research Corporation (NRC) Health selected the NIH Clinical Center as a recipient of its 2017 Excellence Award. The Clinical Center earned the highest ratings in overall satisfaction by patients and their families in the category of Emotional Support, among 426 eligible facilities. Each year, NRC Health recognizes top-performing hospitals and health systems that have exhibited an exceptional commitment to understanding each individual patient's complete care journey.

"Compassion for our patients and their families is one of our guiding principles," said NIH Clinical Center CEO Dr. James K. Gilman. "Our staff understand that as a world class research facility we must provide the very best in safe, high quality patient-centric care and support. This is a particularly meaningful award in which every Clinical Center employee will take great pride."

The Excellence Awards recognized the Clinical Center, along with 29 other facilities, for receiving the highest ratings in overall satisfaction by patients and their families in a variety of categories from April 2016 - March 2017. The Clinical Center accepted the award in August at the 23rd Annual NRC Health Symposium for Patient- Centered Care in Boston.

"Each year our partners inspire us with their commitment to service," says Helen Hrdy, senior vice president of client service at NRC Health. "The individuals at these organizations show a genuine understanding for their patients, which is revealed in their extraordinary, compassionate care. It is always a special pleasure for us to honor and recognize these efforts with the Excellence Award. We congratulate the NIH Clinical Center for embodying human understanding and demonstrating a commitment to patient-centered care."

Word of the Clinical Center receiving the award was met was applause on the hospital's popular Facebook page. Comments in response included "The emotional support our family received was outstanding," and "I give it an A+ for the care I got there."

Nine staff working at the 5 South West North Unit
Staff working at the 5 South West North Unit.

Four team members of the third floor outpatient clinic
Team members of the third floor outpatient clinic.