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NIH Clinical Center Senior Staff

Karen Kaczorowski, RN, MHSA


Ms. Karen Kaczorowski, a native of Detroit, Michigan, earned an associate’s degree in nursing from Macomb County Community College in Michigan. She received a bachelor’s degree in business administration from Michigan State University and a master’s degree in health services administration from The George Washington University in Washington, DC.

Ms. Kaczorowski has held several positions as a nurse and in nursing administration throughout her nursing career. Her initial practice was as a pediatric nurse at the Children’s Hospital of Michigan. While continuing her education, she worked as a nurse in an urgent care center and also as an on off-shift nursing supervisor at Jackson Osteopathic Hospital in Michigan. After completing her bachelor’s degree she became the nursing supervisor for pediatric and adult medicine at SelectCare, a managed care organization, in Michigan, in addition to assuming the role of nursing supervisor for the after-hours telephone triage service for this company.

Upon moving to the Washington DC area to pursue her master’s degree, Ms. Kaczorowski worked as a utilization review/case manager nurse for The George Washington University Health Plan. Upon completing her degree, she was offered the position of the Director of Clinical Operations and then was promoted to Administrator of Operations and was responsible for the overall operations, including administration, clinical, and ancillary services of seven suburban medical centers in the Washington DC metropolitan area. She has also worked as a claims review nurse for Aetna health plan on a per diem basis.

Ms. Kaczorowski started her career at the National Institutes of Health in 1997 as deputy for the Outpatient Department. She became the Deputy Chief Nurse for Ambulatory Care Services, Nursing and Patient Care Services, in 2000. In 2013, she became the Chief of the Patient Support Services Department of the Clinical Center and her current position includes responsibility for several of the business operations in the hospital, including: admissions, patient voucher office, patient appointment scheduling, patient transportation services, patient lodging, mortuary services, central radiology appointment scheduling, and the patient medical/scientific photography service. In addition, she has responsibility for the front desk medical support assistant services for 13 outpatient clinics, rehabilitation medicine, radiology, transfusion medicine, and the heart station.

Selected Honors and Awards

  • NIH CEO Award in recognition of developing a Telehealth visit process to support remote patient care during the COVID-19 pandemic (2020)
  • CC CEO Award for implementation of the State of Maryland Electronic Death Registry System at the NIH Clinical Center (2019)
  • NIH Director’s Award in recognition of her excellence & professionalism in leading the patient administrative activities of the CC, touching every patient on an intramural research protocol (2019)
  • NIH Director’s Award for exceptional, dedicated & creative clinical & operational leadership during the Code Yellow brought about by flooding of the ACRF (2019)
  • CC CEO Award for exceptional, dedicated and creative clinical and operational leadership during the Code Yellow brought about by the flooding of the ACRF (2018)
  • CC CEO Award in recognition of exemplary service provided to research teams and patients for arranging urgent/emergent ambulance transportation for critically ill patients. (2018)
  • CC CEO Award for the implementation of initiatives that foster CC patient safety goals to achieve improved automation, reduction of paper records and certification as HIMSS Stage 7 (2018)
  • CC Director’s Award for outstanding team effort in the successful implementation of the Enterprise Scheduling System (2016)
  • NIH Director’s Award for recognition of support in maintaining hospital operations during the Blizzard of 2010 (2010)
  • NIH Director’s Award for individual recognition for strategic initiatives (2009)
  • NIH Director’s Award for support in implementing new NIH Patient Travel Policy (2009)
  • CC Director’s Award for individual recognition for strategic initiatives (2006)
  • CC Director’s Award in recognition of activation efforts for the new Clinical Center Hospital (2005)
  • CC Director’s Award for individual recognition for strategic initiatives (2005)
  • CC Director’s Award in recognition for efforts with implementation of hospital’s Clinical Research Informatics System (2004)
  • NCI Mentoring Award (2004)
  • CC Director’s Award (1999)

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This page last updated on 07/11/2022

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