New Volunteer Orientation Requirements
Initial orientation must be completed in person and includes the following:

Customer Service, Diversity Appreciation & Communication, Safety & Emergency Procedures, Fire Safety, Patient Confidentiality and Universal Precautions.

In addition to the in class training, the following are required:

• NIH Information Security Awareness Course (only volunteers with computer access)
• NIH Privacy Awareness Training
• NIH Environmental Management Systems (NEMS) Awareness Training

NIH Clinical Center Annual Training Requirements

• Safety and Emergency Procedures (these can be done online or in class)
  • Patient Safety
  • Emergency Procedures
  • Fire Safety
  • Infection Control
  • Standard/Universal Precautions
  • Prevention of Tuberculosis
• Patient Confidentiality and Privacy
• NIH Information Security Awareness Course (only volunteers with computer access)
• NIH Privacy Awareness Training
• NIH Environmental Management Systems (NEMS) Awareness Training

NIH Clinical Center Periodic Competency Requirements

• Customer Service (every 3 years)
• Diversity Appreciation and Communication (every 3 years)
• NIH Clinical Center Performance Improvement (as required by Supervisor)