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PPT Slide

Clinical Center Customers/Stakeholders

Customers/

Stakeholders

Customers/Stakeholders are internal or external groups of individuals who can directly affect us or who are affected by us.

Analyzing customer/stakeholder expectations will allow us to answer the questions:

• To whom are we accountable?

• Who has an interest in what we do or in a particular issue and its outcome?

• Who can influence us?

• Are there any "non-obvious" customers/stakeholders who can limit our

options or change our plans?

Clinical Center Customers/Stakeholders:

Primary Customers Other Key Customers/Stakeholders

• Institutes • Employees

• Patients • Referring Physicians

• NIH Administration

• Extramural Investigators and Collaborators • DHHS

• Congress

• the Public

Vision

Data-Driven Decision Making

Performance Measurement

Strategic Priorities

Key

Initiatives

Long-Range Goals

Mission

PLAN

CHECK

ACT

Strategic Framework

Annual Operating Plan

Customers/

Stakeholders

Environmental

Assessment

Guiding

Principles

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